Privacy Policy

Welcome to Bean There, Shipped That! As an importer of high-quality green coffee, we understand the importance of trust, especially when it comes to your personal information. Your privacy is incredibly important to us. This Privacy Policy explains how Bean There, Shipped That (hereinafter "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit and use our website, located at [Your Website Address, e.g., www.btst.coffee (the "Website").

We're committed to complying with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, provincial legislation such as Alberta's Personal Information Protection Act (PIPA), British Columbia's Personal Information Protection Act (PIPA), and Quebec's Act respecting the protection of personal information in the private sector (Bill 64).

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you don't agree with these terms, please don't use our Website.

1. What is Personal Information?

Under Canadian privacy laws, "personal information" generally means information about an identifiable individual. This could include your name, address, email, phone number, and any other details that can identify you. For our business, this might also extend to business contact information if you're a roaster or business customer.

2. How We Collect Your Personal Information

We collect personal information from you in several ways when you interact with our Website:

Information you give us directly:
- When you create an account to view our green coffee offerings or place an order.
- When you request samples, subscribe to our green coffee market reports, or sign up for our newsletter.
- When you contact us with inquiries about specific origins, grades, or shipping logistics.
- When you place an order for green coffee, which includes payment and shipping details.
Information collected automatically:
- Usage Data: We gather data about how you interact with our Website, like your IP address, browser type, pages you visit (perhaps specific coffee origins you browse often!), and the time you spend on our site. This helps us understand what's most relevant to our customers.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, and understand Website usage patterns. You can set your browser to refuse cookies, but some parts of our Website might not work as well.
Information from Third Parties: We may receive information from service providers like payment processors or analytics tools, always in line with their privacy policies.

3. How We Use Your Personal Information

We collect and use your personal information to help us bring you the best green coffee experience:

To process your green coffee orders and manage shipping logistics.
To communicate with you about your orders, respond to your inquiries, and provide customer support related to our coffee offerings.
To send you newsletters, market updates, or promotional materials about new arrivals or special lots, if you've opted in (and you can always opt out).
To personalize your experience on our Website, suggesting coffee origins or services based on your interests.
To improve our Website, our coffee sourcing, and our services.
To conduct analysis to understand what our customers are looking for in green coffee.
To detect and prevent issues like fraud or technical problems.
To comply with legal obligations, such as import regulations and tax requirements.
For any other purpose where we have your consent.

4. Who We Share Your Personal Information With

We may share your personal information in certain situations:

With Your Consent: We'll always get your express consent before sharing your information for purposes not outlined here.
Service Providers: We work with third-party service providers (like payment processors, shipping carriers, and IT support) to help us operate. These providers are contractually bound to protect your information and only use it for the services they provide to us.
Business Transfers: If Bean There, Shipped That were to merge, be acquired, or sell off assets, your information might be transferred to the new entity.
Legal Requirements: We may disclose your information if legally required to do so, for example, in response to a court order or government request, especially pertaining to import regulations.
Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others.
Affiliates: We might share information with our affiliated companies, provided they adhere to this Privacy Policy.

We do not sell or rent your personal information to third parties. Our focus is on importing and distributing quality green coffee, not on selling data.

5. Your Consent Matters

By providing us with your personal information, you're consenting to our collection, use, and disclosure of that information as described in this Privacy Policy.

Express Consent: We'll ask for your clear, express consent for sensitive information or for uses not immediately obvious (e.g., signing up for a marketing list).
Implied Consent: Sometimes your consent is implied. For example, if you provide your shipping address to receive a coffee order, we assume you consent to us using it for delivery.
Withdrawing Consent: You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Just contact us. Keep in mind that withdrawing consent might impact our ability to provide certain services related to our green coffee imports.

6. How Long We Keep Your Information

We only keep your personal information for as long as needed to fulfill the purposes we collected it for, as required by law (e.g., for import records or financial audits), or for legitimate business reasons. Once it's no longer required, we'll securely dispose of it or make it anonymous.

7. Protecting Your Information

We're serious about keeping your personal information safe. We use reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, loss, or disclosure. This includes encryption, firewalls, and secure server environments.

While we take strong measures, no online transmission or storage method is 100% secure. So, while we strive for commercial best practices, we can't guarantee absolute security.

8. Your Privacy Rights

Under Canadian privacy laws, you have rights regarding your personal information:

Right of Access: You can ask to see the personal information we hold about you.
Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
Right to Withdraw Consent: As mentioned, you can withdraw your consent at any time.
Right to Complain: If you believe we haven't followed privacy laws, you can file a complaint with the relevant privacy commissioner (e.g., the Office of the Privacy Commissioner of Canada).

To exercise any of these rights, please get in touch with us using the contact details below. We might need to verify your identity before responding to your request.

9. Links to Other Websites

Our Website may contain links to other sites that we don't operate. We have no control over their content or privacy practices, so we're not responsible for them. We recommend reviewing the Privacy Policy of any website you visit.

10. Children's Privacy

Our Website is not intended for individuals under the age of eighteen. We don't knowingly collect personal information from children without parental consent. If you're a parent or guardian and realize your child has provided us with personal information, please contact us. We'll take steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we'll post the new policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy from time to time. Your continued use of the Website after any changes means you acknowledge and agree to the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or want to exercise your rights, please reach out to us:

Bean There, Shipped That

1103-298 Sage Meadows Park, NW, Calgary, AB, T3P 1P5

Email: privacy@btst.coffee